ملخص البحث

83- قضايا في إمكانية الوصول والجودة في التعلم المفتوح والتعلم عن بعد والتعلم الالكتروني ودعم التحول إليه.
With the advent of smart technology, features of open and distance education are in transformative condition all over the world. Smart technologies have offered smart solutions to open and distance learning programs to overcome the issues of accessibility and quality. The purpose of this study was to investigate the issues of academic and administrative support services affecting quality and accessibility among the students of Allama Iqbal Open University (AIOU) Islamabad. The study was quantitative following a survey method. Sample of the study was 120 postgraduate students from Islamabad region of AIOU. A questionnaire designed by the researcher on various issues of ODL was used to collect data. The data were analyzed using percentages, mean score and standard deviation. Results showed that the participants agreed that technological innovation has resulted in smart solutions to various issues related to academic and administrative services in ODL. Smart technologies have led towards accessibility, flexibility, collaboration, increased interaction and motivation and quality assurance practices. The students and the teachers agreed that smart technologies created a more collaborative, supportive and interactive environment that enhanced level of engagement and creativity among distance learners. However, they also agreed that current standards of pedagogy and content in AIOU were not up to the mark. Certain measures have been taken to enhance the use of smart technology for students, tutors, teachers and the administration to meet the needs of the learners and the faculty in ODL. Data indicated that smart technologies have facilitated in course files, study material, assessment procedure, examination information, student-tutor interaction and has resulted in reducing the cost. It was recommended that smart technologies may be made available for learners and the teachers. Adequate training in the use of smart technologies may benefit at larger scale aiming at wider access and effective quality measures.